Want to cancel your order?

You can submit a cancellation request quickly using the form below.

IMPORTANT INFORMATION:

How long do I have to cancel my order?
You have 14 days from the date you receive the goods to submit a cancellation request.

Do I need to provide a reason for the cancellation?
No. You may exercise your right to cancel without providing a reason.

I have submitted an order cancellation request. What happens next?
Once your request has been submitted, you will receive confirmation at the email address provided with your order.

How long do I have to return the products?
Once you have submitted your cancellation request, you must return the products within 14 days.

Who pays for the return?
The customer is responsible for the cost of returning the products.

How do I return the products?
Within one business day of receiving your cancellation request, the L’ali® team will contact you at the email address or telephone number provided to arrange the return.

Can I return an opened cosmetic product?
No. Once the original sealed packaging has been opened, the right to cancel no longer applies for hygiene and health protection reasons.

When will I receive my refund?
The amount paid for the returned goods will be refunded by bank transfer within 14 days of their receipt by L’ali®.

What is required for the refund?
You must provide your bank account details and a document confirming that the account belongs to the person who made the purchase.

What should I do if the product is damaged or does not match my order?
This is a complaint rather than a standard order cancellation. If there is a clear lack of conformity, you may submit a complaint in accordance with the applicable consumer protection rules.

Have more questions? The L’ali® team is available Monday to Friday from 9:00 to 17:00 at orders@lalilab.co or +359 8998 0 9889.